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STORE POLICIES

Shipping & Returns

Return goods of good quality

If factory defects are detected, the simulator will be replaced. If for some reason your simulator breaks (this will not happen), we will help you restore or replace it. If your order was lost during shipment, we will send it at our expense.

1. The buyer has the right to exchange goods of good quality for the same from the seller from whom he purchased, if the goods did not satisfy him in form, size, style, color, size or for other reasons he could not be used as intended for the following conditions:

 

A) the goods for exchange are provided to the Seller within not more than fourteen days, not counting the day of purchase;

 

B) a product can be replaced if it has never been in operation, does not contain traces of use, and if its presentation, consumer properties, seals, labels, films are preserved, the integrity of the packaging of both the product itself and its components is not compromised;

 

C) the product does not contain scratches, chips, scuffs, fully functional;

 

D) preserved the full completeness of the goods sold;

 

D) the goods may be replaced upon presentation by the Buyer of the settlement document issued to the Buyer together with the sold goods.

 

1.1. Requirements 1. do not apply to goods in accordance with Annex No. 3 to the Cabinet Resolution of the Ministry of Ukraine of 19.03.94 No. 172 “On the implementation of certain provisions of the Law of Ukraine“ On Protection of Consumer Rights ”, are included in the List of goods of good quality that are not subject to exchange

 

1.2. If the product does not meet the conditions of certain paragraphs. A) – D) p. 1. The seller has the right to refuse to exchange the goods.

 

1.3. Transportation costs for the delivery of the Goods in the exchange under paragraph 1. are borne by the Buyer.

 

1.4. When exchanging goods, its warranty period is calculated anew from the day of exchange.

 

1.5. If at the time of the exchange of a similar product is not on sale, the buyer has the right either to purchase any other goods from the existing range with a corresponding cost recalculation, or to terminate the contract and receive money back in the amount of the value of the returned goods, or exchange the goods for the same at the first receipt of the corresponding goods on sale.

Store Policy

Poltava March 17, 2019

This Privacy Policy for personal data (hereinafter referred to as Privacy Policy) applies to all information that the Strong-Frame Online Store located on the domain name “strong-frame.com” can receive about the User while using the Online Store website , programs and products online store.

DEFINITION OF TERMS

1.1 The following terms are used in this Privacy Policy:

 

1.1.1. “Website Administration of the Online Store (hereinafter referred to as Website Administration)” – authorized personnel for site management, acting on behalf of Strong-Frame, who organize and / or carry out the processing of personal data, and also determine the purposes of processing personal data, the composition of personal data, to be processed, actions (operations) performed with personal data.

 

1.1.2. “Personal data” – any information relating to directly or indirectly determined or determined by an individual (subject of personal data).

 

1.1.3. “Personal data processing” – any action (operation) or a set of actions (operations) performed with the use of automation tools or without the use of such tools with personal data, including the collection, recording, systematization, accumulation, storage, refinement (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

 

1.1.4. “Confidentiality of personal data” is a requirement for the Operator or another person who has obtained access to personal data to prevent their dissemination without the consent of the subject of personal data or the availability of another legal basis.

 

1.1.5. “User of the Online Store Site (hereinafter? User)” – a person having access to the Site via the Internet and using the Online Store Site.

 

1.1.6. “Cookies” is a small piece of data sent by a web server and stored on the user’s computer, which the web client or web browser each time sends to the web server in an HTTP request when trying to open the page of the corresponding site.

 

1.1.7. “IP-address” is a unique network address of a node in a computer network built using the IP protocol.

 

 

2. GENERAL PROVISIONS

2.1. The User’s use of the Online Store site constitutes acceptance of this Privacy Policy and the terms of processing of the User’s personal data.

 

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the website of the online store.

 

2.3. This Privacy Policy applies only to the Strong-Frame Online Store website. The online store does not control and is not responsible for the websites of third parties, to which the User may follow the links available on the website of the Online Store.

 

2.4. The site administration does not verify the accuracy of personal data provided by the user of the online store site.


 

3. SUBJECT OF PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Administration of the website of the online store for non-disclosure and ensuring the protection of confidentiality of personal data that the User provides at the request of the Administration of the site when registering on the website of the online store or when placing an order to purchase the Goods.

 

3.2. The personal data permitted to be processed under this Privacy Policy are provided by the User by completing the registration form on the Website of the Strong-frame online store in the My Account section and include the following information:

 

3.2.1. surname, name, patronymic of the User;

 

3.2.2. the contact phone number of the User;

 

3.2.3. e-mail address (e-mail);

 

3.2.4. the delivery address of the goods;

 

3.2.5. place of residence of the User.

 

3.3. The online store protects Data that is automatically transmitted during the process of viewing ad units and when visiting pages that have a statistical system script (“pixel”) installed:

 

IP address;

information from cookies;

information about the browser (or another program that provides access to display ads);

access time;

the address of the page where the ad unit is located;

referrer (address of the previous page).

3.3.1. Disabling cookies may result in inability to access parts of the online store site that require authorization.

 

3.3.2. The online store collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems to control the legality of financial payments.

 

3.4. Any other personal information not specified above (purchase history, used browsers and operating systems, etc.) is subject to reliable storage and non-proliferation, except as provided for in paragraphs. 5.2. and 5.3. of this Privacy Policy.

4. PURPOSES OF COLLECTING PERSONAL INFORMATION OF THE USER

4.1. User’s personal data Administration of the online store site may use in order to:

 

4.1.1. Identification of the User registered on the website of the online store for placing an order and (or) entering into a contract for the sale of goods by remote means with “Strong-Frame”

 

4.1.2. Providing the User with access to personalized resources of the Website of the online store.

 

4.1.3. Establishing feedback with the User, including sending notifications, inquiries regarding the use of the Website of the online store, provision of services, processing requests and requests from the User.

 

4.1.4. Determine the location of the user to ensure security, prevent fraud.

 

4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.

 

4.1.6. Create an account to make purchases, if the User has agreed to create an account.

 

4.1.7. Notifications of the Website user of the online store about the status of the Order.

 

4.1.8. Processing and receipt of payments, confirmation of tax or tax benefits, challenging the payment, determining the right to receive a credit line by the User.

 

4.1.9. Providing the User with effective customer and technical support in case of problems related to the use of the Online Store Site.

 

4.1.10. Providing the User with his consent, product updates, special offers, pricing information, newsletters and other information on behalf of the online store or on behalf of the partners of the online store.

 

4.1.11. Implementation of promotional activities with the consent of the User.

 

4.1.12. Providing access to the User to the websites or services of the partners of the Online Store in order to obtain products, updates and services.

 

5. METHODS AND TERMS FOR PROCESSING PERSONAL INFORMATION

5.1. The processing of the User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

 

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal service organizations, and telecommunication operators, solely for the purpose of fulfilling the User’s order issued on the Website of the Strong-Frame online store, including delivery of the Goods.

 

5.3. The personal data of the User may be transferred to the authorized bodies of state power of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

 

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

 

5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from unlawful or accidental access, destruction, alteration, blocking, copying, and dissemination, as well as from other illegal actions of third parties.

 

5.6. The site administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the personal data of the User.

6. OBLIGATIONS OF THE PARTIES

6.1. User must:

 

6.1.1. Provide information about personal data required to use the Website of the online store.

 

6.1.2. Update, supplement the provided information about personal data in case of change of this information.

 

6.2. The site administration is obliged to:

 

6.2.1. Use the information obtained solely for the purposes specified in clause 4 of this Privacy Policy.

 

6.2.2. To ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in any other possible way the transferred personal data of the User, except for p. 5.2. and 5.3. this Privacy Policy.

 

6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure commonly used to protect this type of information in an existing business environment.

 

6.2.4. Perform blocking of personal data relating to the relevant User, from the time of the request or request of the User or his legal representative or authorized body for the protection of the rights of subjects of personal data for the period of verification, in case of unreliable personal data or illegal actions.

 

7. RESPONSIBILITY OF THE PARTIES

7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of the Russian Federation, except as otherwise provided for in paragraphs. 5.2., 5.3. and 7.2. this Privacy Policy.

 

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

 

7.2.1. Became public domain before its loss or disclosure.

 

7.2.2. It was received from a third party before it was received by the Site Administration.

 

7.2.3. It was disclosed with the consent of the User.

8. DISPUTE RESOLUTION

8.1. Prior to filing a lawsuit in disputes arising from the relationship between the user of the online store site and the site administration, it is mandatory to file a claim (a written proposal for a voluntary settlement of the dispute).

 

8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim, shall notify the claimant in writing of the results of the consideration of the claim.

 

8.3. If the agreement is not reached, the dispute will be submitted to the judicial authority in accordance with the current legislation of Ukraine.

 

8.4. The current legislation of Ukraine applies to this Privacy Policy and the relationship between the User and the Site Administration.

9. ADDITIONAL CONDITIONS

 

9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.

 

9.2. A new Privacy Policy takes effect from the moment it is posted on the Website of the online store, unless otherwise provided by the new edition of the Privacy Policy.

 

9.3. All suggestions or questions on this Privacy Policy should be reported on the telephone number listed on the site.

 

9.4. The current Privacy Policy is available at www.strong-frame.com

 

Updated March 17, 2019


Payment Methods

Visa/ Mastercard
PAYPAL

Portmone

Details of the sole proprietor

FOP Vasin Valentin Sergeevich

Recipient code: 3206511553

The recipient's account in the format according to the IBAN standard:

UA263052990000026006021200240

Bank name: JSC CB "PrivatBank"

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